Effective Client Communication Skills – Infostretch , Pune

Deepti Dange conducted a 2 day workshop for the employees of Infostretch Pune on :

Effective Client Communication
Day 1 
  • Importance of Communication
  • Verbal , vocal and Non verbal communication
  • Telephone Etiquette to enhance communication
  • Improving Customer Experience to maximize Business
  • Listening to Sample calls and deliberating on sentence construction
  • What to say and How to say the right words
Day 2 
 
  • Voice Modulation and Understanding the US Accent
  • Tips for effective phone communication
  • Handling difficult situations on call with role plays
  • Listening to Sample calls
  • Practical call experience to practice key learning from the session (Role plays )

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