Mystery & Visibility Audits

 

Mystery Shopping provides an insight into what happens when hard won prospective buyers are in contact with your sales and customer service teams. It also lay-bare the areas of improvement both for quality of deliverable and its delivery channel. Some of the benefits that come along with our best mystery shopping services in India are as follows:

  • Accurate Customer Insight (ACI)
  • Improved Customer Delight & Satisfaction Index (CDSI)
  • Bring New guests
  • Increase sales
  • Closing gap between Customer expectations and experience
  • Identify loopholes in management
  • Improve Customer services Identify weakness
  • To increase Brand recall value
  • To maintain Consistency of brand
  • Improve areas in service delivery
  • Monitor and measure service performance
  • Improve customer retention
  • Provide feedback from front line operations
  • Monitor facility conditions – asset protection
  • Ensure product/service delivery quality.
  • Reduce Customer Complaints

Our areas of operation touch various domains of Hospitality Industry, and also extend to Sales and Marketing Audits and Training Initiatives for our clients.

Brands we have performed Mystery and Visibility Audits for Include :

DELL , LENOVO, SONY ,SAMSUNG ,  RELIANCE DIGITAL,

SKODA, VOLKSWAGON, NISSAN,MAHINDRA ,TVS,

ITC , LIFESTYLE , W, AURELIA , TANISHQ ,  FASTRACK , NIKE , PAVERS ENGLAND,

BARBQUE NATION , GELATO , UP SOUTH , METRO SHOES  , MESHAIL SALON ,  ENRICH SALON  ,LAKME SALON ,KAPIL’S SALON  , SPAR HYPERMARKET etc.